Welcome to The Paw Concept, Your Trusted Source for Premium Pet Supplies
At The Paw Concept, we prioritize your satisfaction with every purchase of premium pet supplies. Our Exchange & Refund Policy is meticulously crafted to provide transparency for returns products to clarify , clarity, and a seamless process, Because its reflect our commitment to exceptional customer service.
Time Frame for Returns & Exchanges
Customers may request returns or exchanges within 7 days of receiving their order. In addition please note that requests made beyond this timeframe will not be considered on the other hand.
Eligibility Criteria for Exchange & Refund
Likewise to qualify for a return or exchange of products :
- All products purchased from The Paw Concept are eligible.
- The item must remain in its original packaging, unopened, and unused also.
Payment Refund
Refunds will be issued via the original payment method (Mada, Visa, MasterCard, Tabby, or Tamara).
Shipping Charges
- Purchases over 250 SR in Riad City qualify for free delivery.
- Original shipping charges may apply for returns.
- The Paw Concept covers shipping and replacement costs for incorrect or damaged items.
- Thus Customers are responsible for shipping charges for returns or exchanges unrelated to our fault.
How to Initiate a Return or Exchange
To initiate a return or exchange:
- Contact us via our website's contact form or WhatsApp at +966541988881.
- Provide your full name, order number, contact details, reason for return, and a photo of the product's current condition.
Contact Us
For further assistance or inquiries, email us at customercare@thepawconcept.co.
Conclusion
Explore The Paw Concept today to discover a curated selection of top-tier pet supplies. Also our team is passionate about enhancing the well-being of pets and their owners through quality products and exceptional service. Visit our website or connect with us on social media to learn more about our policies and browse our diverse range of pet supplies. At last Join our community of pet enthusiasts and experience The Paw Concept’s unwavering commitment to quality, care, and customer satisfaction.
Finally Explore our curated selection of premium pet supplies at The Paw Concept and discover why quality, care, and customer satisfaction are our top priorities.