Welcome to The Paw Concept's Shipping and Delivery Information
At The Paw Concept, we ensure prompt and secure delivery of your orders across Riyadh and beyond. Therefore here’s everything you need to know:
Shipping Timeframes for Riyadh Orders:
- We deliver orders placed from Saturday to Thursday before 12:00 PM on the same day.
- We deliver orders placed from Saturday to Thursday after 12:00 PM on the next day.
- Please note, Friday is a non-delivery day; therefore, orders placed after 12:00 PM on Thursday will be delivered on Saturday.
Shipping & Delivery Tracking Fees:
- Riyadh Orders: We charge a flat shipping fee of 32 SR. For all orders exceeding 250 SR, we’re pleased to offer complimentary delivery.
- Regional Orders: Shipping costs vary based on shipping company rates and the weight of the order.
Tracking Your Order: To ensure swift delivery, please provide:
- Your full name
- Mobile number
- Specific location details (City, Neighborhood, Street, Building, Postal Code, Zip Code)
- Email address
Once your order ships, you will receive email notifications with shipment details. You can also track your order in real-time via WhatsApp.
Contact Information: For shipping inquiries or assistance, please contact us at:
- Email: customercare@thepawconcept.co
- WhatsApp: +966541988881
- Instagram: @Thepawconcept
Expect a Confirmation Call and Reach Out to Us
Expect a confirmation call from our carrier shortly before your scheduled delivery. This call ensures that all details are accurate and that your package is on its way to you. Should you encounter any issues or have questions about your delivery, please don't hesitate to reach out to us. Our dedicated team is here to assist you promptly and ensure a smooth delivery experience.
Visit The Paw Concept for premium pet supplies, backed by reliable shipping and exceptional service.t