Welcome to The Paw Concept's Shipping and Delivery Page
We work diligently with premier shipping companies to ensure that you, our valued Paw Concept family, receive your orders promptly and in excellent condition.
Shipping Timeframe for Riyadh Orders
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Orders placed from Saturday to Thursday before 12:00 PM will be delivered on the same day
- Orders placed from Saturday to Thursday after 12:00 PM will be delivered on the next day
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Weekend Notice: Friday is a day off, and we do not schedule any deliveries. All orders on Thursday after 12:00 PM will be delivered on Saturday.
Shipping & Tracking Fees
Riyadh Orders:
- A flat shipping fee of 32 SR applies to all orders in Riyadh, regardless of order size or weight.
Regional Orders in Saudi Arabia:
Shipping costs for orders outside of Riyadh are calculated based on shipping company rates and the weight of the order.
Tracking Your Order
To expedite delivery, please provide the following details when placing your order:
- Full Name
- Mobile Number
- Specific Location (City, Neighborhood, Street, Building, Postal Code, Zip Code)
- Email Address
Once your order is shipped, you will receive an email containing shipment details and tracking information. You can also track your order's status by contacting us via WhatsApp for real-time updates.
Contact Information
If you encounter any issues or have questions regarding shipping and delivery, please reach out to us:
- Email: customercare@thepawconcept.co
- WhatsApp: +966541988881
- Instagram: @Thepawconcept
The shipping company's carrier will contact you prior to delivery to confirm the provided details. If any problems arise, please don't hesitate to contact us.